Cookies policy

Énergir, L.P. (“We”) uses various cookies or similar technology on its Websites, in particular on www.energir.com, on “Espace Fournisseurs”, “Espace Partenaires” and Gas Technology School websites (collectively the “Websites”) which are necessary for their proper functioning but also to improve their performance, enhance your experience, measure the audience and integrate service to improve the interactivity of these Webistes. If you browse these Websites, these cookies will be installed on your Internet browser. 

This Cookies Policy explains how we use these cookies and applies to Websites www.energir.com. https://espace.energir.com/, https://espacef.energir.com/ and https://etg.energir.com. It also explains the types of cookies we use, why we use them and how you can change your cookie preferences. 

We advise you to read this policy in conjunction with our notice on the protection of personal information which indicates in particular how we collect, use and process your personal information. 
 

What is a cookie ? 

A cookie is a small text file, containing information, that is stored on your device (your computer, smart phone, tablet etc.) by a website (on which you connect) and is associated with an Internet domain (i.e. in most cases to all the pages of the same website). This file is automatically resent during subsequent contacts with the same domain. Cookies will help the internet domain, or another internet domain, recognize your device the next time you visit. 

We use the term “cookies” in this Policy to refer to all files that collect information in this way. 

To learn more: What is a "first-party" or "third-party" cookie? 

The distinction between “third party” cookies and “internal” cookies is technical. When a user visits a website, he consults in practice a “domain” which generally ends with an extension of the .com or .ca type (for example www.mywebsite.com is a domain). 

The contents can be transmitted from the domain he is visiting or via other domains that he has not entered himself and which belong to third parties. Indeed, each cookie is associated with a domain and is sent or received each time the browser "calls" this domain. In practice: 

• "Internal" cookies are placed by the website consulted by the user, more precisely on the domain of the site. They can be used for the proper functioning of the website or for other purposes, in particular advertising; 

• “Third-party” cookies are cookies placed on domains other than the one visited by the user. These "third-party" cookies are generally managed by third parties who have been questioned by the website visited and not by the user himself. These cookies may also be necessary for the proper functioning of the website, but they are mainly used to allow the third party to see which pages have been visited on the website in question by a user and to collect information about him/her, in particular for advertising purposes. We do not have access to technologies of these third parties and have no control over them. We do not link the data collected by third parties to the personal information of our customers or our users. 

Whether cookies are "internal" or "third-party" is a technical distinction that has no bearing on whether or not consent should be sought. In practice, a large majority of "third-party" cookies have purposes that require consent (for example advertising), but one can also find "third-party" cookies that are indeed strictly necessary for a feature expressly requested by the user and therefore exempt from consent. This is the case, for example, of cookies used only for federated authentication (when a single account allows access to several sites). 

What do we use cookies for? 

Cookies do not cause any damage to your device, but make it easier, for example, to remember preferences, to pre-fill certain fields and to adapt the content of our Websites. We therefore use cookies for different purposes, including to: 

• Store your customer identifier in your Customer space and the display language of the Internet page; 

• Remember your preferences and analyze the operation of our Websites; 

• Improve the functionality or performance of our Websites; 

• Help us understand how our Websites are used in order to improve them; 

• Recommend content to you that we believe is most appropriate for you; 

• Track your browsing for statistical or advertising purposes; 

• Etc. 

Some of the uses of cookies are strictly necessary for the functionality of the Websites expressly requested by the user or to the establishment of the communication and therefore exempt from consent. Other uses, which do not meet these criteria, require your consent. 

When you browse our Websites, a banner on the management of cookies will be displayed allowing you to activate to activate or not cookies that are not strictly necessary for the proper functioning of our Websites. 
 

What information is collected with cookies? 

The following information is collected by means of cookies: 

• your IP address; 

• your Internet service provider; 

• the day and time of the start and end of your visit; 

• your browser language; 

• the region or municipality, determined from the IP address; 

• your browser type and version; 

• the type and version of your operating system; 

• the type and model of your device (phone, tablet or computer); 

• the domain of the previous site visited; 

• the address of the pages visited on the Websites; 

• your activities (e.g.: clicking, scrolling the screen) on the Énergir website; 

• the point of origin of your visit; 

• the type of customers to which you belong (individual, organization); 

• the category of customers to which you belong (e.g. residential, business); 

• the screen resolution of the device you are using. 

How long are cookies stored on my device ? 

A cookie can either be a session cookie or a persistent cookie. Session cookies are stored temporarily on your device while you use the Websites, then deleted when you close your Internet browser. Persistent cookies remain on your device for a certain period of time after your Internet browser is closed. The period of time a persistent cookie stays on your device varies These stored cookies allow us to know that you have already visited one or our Websites Internet or to save your preferences. 
 

What types of cookies are stored by our Websites ? 

Each type of cookie serves a different purpose. We use the following types of cookies: 

• trictly necessary cookies, 

• functionality cookies, 

• social network cookies, 

• performance cookies, and 

• cookies for targeted advertising. 

These types of cookies are further described below. 
 

Cookies strictly necessary for the Websites to function 

These cookies are necessary for the functioning of our websites. Without them, it could not function. They therefore cannot be deactivated. They are usually set in response to actions you have taken that constitute a request for services. Thus, these cookies make it possible in particular to apply your consent preferences, to provide you with a session ID, for security protections (for example to distinguish a human from a robot, to prevent session forgery). You can configure your browser to block or be informed of the existence of these cookies, but certain parts of the Website will be affected. 
 

Functional Cookies 

These cookies are used to improve and personalize the functionality of our Websites, including remembering your settings and preferences to provide a personalized experience (for example. remember sites visited several times, optimizes the function of the internal search bar of the Websites, remember information on your actions taken during your current visit to our Websites, remember your default language, your consent to accept the use of cookies or any other saved preferences)default language or any other saved preferences). They may be activated by us or by third parties providers whose services are used on the pages of our Websites. If you do not accept these cookies, some or all of these services may not be optimal. 
 

Social Network cookies 

These cookies may be set by a range of social media services that we have added to our websites. Functionality related to social networks (share button, “like”, etc.) gives you the possibility of sharing our content with your network and your friends. They also allow us to follow your browsing on other websites and to establish a profile of your interests. This may impact the content and messages displayed on other websites you visit. If you do not allow these cookies, you may not be able to use or view these sharing tools. 
 

Performance cookies 

These cookies allow us to determine the number of visits and sources of traffic, to measure and improve the performance of our Websites. They also help to identify the most or least popular visited pages and to evaluate how visitors navigate on our Websites, to better understand visitors in order to offer a better experience on our Websites, keep your session as is if required). All information collected by these cookies is aggregated. If you do not accept these cookies, we will not be informed of your visit to our Websites. Without them, we cannot know what content most popular and how often unique visitors is return to our Websites, which makes it difficult to improve the information offered. 
 

Cookies for targeting advertising 

These cookies may be set by our advertising partners. They are based on the unique identification of your browser and your device. They may be used by these companies to build a profile of your interests by recording data about your visits to our Websites (such as the pages you visited, the links you clicked on, the number of times you saw an advertisement, advertisements you clicked on, and your browsing habits and interests). This data is used to provide you with relevant advertisement. If you do not allow these cookies, the advertisement you see may not be relevant to you. These cookies are also used by services provided by third parties, such as the “Like” or “Share” buttons. 

We and our service providers may also use information collected by cookies to design, improve or market products and services. They are collected and stored on servers that may be located outside of Canada. However, this information is not shared by Énergir with third parties, except in the limited circumstances described in our Privacy Policy (e.g.: billing or data storage) 

For more details on how we process your personal information, please refer to our Privacy Policy. 
 

Do third parties use cookies on our website? 

We use, or allow third parties to place, cookies that fall into one of the categories listed above. For example, we use third-party analytics tools to monitor traffic on our Websites. 
 

Disable cookies 

If you do not agree to the use of cookies that are not strictly necessary, you can withdraw your consent to their use by clicking on "customize cookies" located at the top or bottom of the screen of your device, depending on our Website visited. However, some services will not work as well if cookies are disabled. 

Also, most web browsers allow some control of most cookies through the browser settings.Find out how to manage cookies on popular browsers. Click on the name of the browser you are interested in to find out more about its cookie management: 

• Google Chrome 

• Microsoft Edge 

• Mozilla Firefox 

• Microsoft Internet Explorer 

• Apple Safari 

Contact us 

If you have any questions about the Cookies policy, please contact us at [email protected] or by writing to: 

Privacy Protection Officer 
Énergir, L.P. 
1717 rue du Havre 
Montréal, H2K 2X3 
Canada 
 

Changes to our Cookies policy 

We may update this Cookies policy and we would encourage you to review this policy from time to time to stay informed of how we are using cookies. This Cookies policy was last updated in September 2023. 

Legal notice 

Use of this Website 

This Website is owned and operated by Énergir (hereinafter the “ Site Owner” ) for your personal non-commercial use and information. By using this Website you accept the following terms and all applicable laws. By accessing and navigating it, you unconditionally accept these terms. 

Copyrighted Material 

Material on this Website may not be copied, reproduced, republished, downloaded, displayed, transmitted, distributed or modified, in whole or in part, whether in text, graphical, audio, video or executable form, without the written permission of the Site Owner. If you require further information on a permitted use or you wish to obtain a licence to use the material contained in this Website, please address your inquiry to [email protected]. 

Trademarks 

Trademarks and logos (including certain names, words, titles, designs, illustrations and icons) (hereinafter the “Marks” ) displayed on this Website are Marks of the Site Owner or Marks for which the Site Owner has obtained authorization to use and may not be used without the written permission of the owners of such Marks. If you require further information on a permitted use, or if you want to obtain a licence to use the Marks contained in this Website, please address your inquiry to [email protected]. 

Site Data 

Facts and data provided by the Site Owner are believed to be reliable at the time they are posted and are for information purposes only. Site Owner gives no guarantee that they are accurate or complete or that they will be current at all times. 

Exclusion of Warranties 

Site Owner makes no representation or warranty regarding the functionality or condition of this Website, its suitability for use or that its use will be uninterrupted or error-free. Such exclusions are in addition to any specific exclusions otherwise provided in these terms and conditions. To the extent that the jurisdiction to which you are subject does not allow exclusions of certain warranties, such exclusions which are not permitted do not apply. 

Limitation of Liability 

SITE OWNER WILL NOT BE LIABILE FOR ANY DAMAGES, DIRECT OR INDIRECT, ARISING FROM THE USE OF MATERIAL OR INFORMATION CONTAINED IN THIS SITE. 

Ownership and Confidentiality 

You acknowledge that information or material which you provide electronically through your access to or usage of this Website are neither confidential nor exclusive, except as may be required under applicable law, and acknowledge that unprotected email communication over the Internet is subject to possible interception, alteration or loss. You also warrant that any information or materials which you provide to Site Owner electronically through your access to or usage of this Website does not infringe the rights of any person or entity, and acknowledge that such information and material may be used in whole or in part in any manner by Site Owner including, but not limited to, reproduction, retransmission, publication of such information or material or ideas, concepts or other know-how contained therein. 

Monitoring 

Site Owner may monitor access to, discussions and materials posted thereon, and other activities relating to the Site, and take appropriate action with respect thereto but does not make any representation or warranty that it will do so. You consent to any such monitoring and action the Site Owner may deem appropriate to take. 

Links 

Links and references to other websites are provided to you as a convenience only. Site Owner has not reviewed and does not expressly or implicitly endorse other websites or any information or material or the accessibility thereof via such links, and does not assume any responsibility for any such other websites, information or material posted thereon, or products or services offered thereon. You may not create links from other websites to this Website except if expressly permitted by Site Owner. To obtain permission, contact [email protected]. 

Viruses, etc 

Site Owner does not represent or warrant that the information or materials, including without limitation any downloadable software, accessed from or through this Website will be uninterrupted, or free of any error, defects, viruses or other harmful components, or that any such problems which are discovered will be corrected. 

Damages to Others 

You agree not to introduce into or through this Website any information or materials that may be harmful to others. Among other things, you agree not to include, knowingly or otherwise, in this Website any error or defect in material or information which may, among other things, be a libel, slander, defamation or obscenity, promote hatred or otherwise give rise to a criminal offence or civil liability on the part of any person or entity. 

Reserve of Rights 

All rights not expressly granted in these terms are reserved to the Site Owner. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right under a copyright, patent, trademark or other intellectual property right of Site Owner or any other person or entity. 

Cautionary note regarding forward-looking statements 

This Web Site may include forward-looking statements, in particular statements that describe measures, activities, events, results or developments that Énergir expects or anticipates will or may occur in the future as well as other statements that are not historical facts. Such forward-looking statements reflect the intentions, plans, expectations and opinions of the management of Énergir inc., Énergir’s General Partner, regarding Énergir’s future growth, operating results, performance, and business prospects and opportunities. Forward-looking statements are often identified by words and expressions such as "plans," "expects," "does not expect," "is expected," "budgeted," "scheduled," "estimated," "forecasts," "intends," "anticipates," "does not anticipate," "believes," or variations of such words and expressions. They are also identified by statements to the effect that certain actions, events or results "may," "could," "would," "might," or "will" be taken, occur, or be achieved and by similar expressions as they relate to Énergir. The forward-looking statements in this Web Site include statements on the general development of the business, growth or profitability outlooks. Such forward-looking statements reflect management’s current opinions and are based on information currently available to management. 

Forward-looking statements involve known and unknown risks and uncertainties and other factors outside management’s control. A number of factors could cause actual results of Énergir to differ significantly from current expectations as described in the forward-looking statements, including regulatory risk, risks related to economic conditions, operational risks, market risks, liquidity and financing risks, investment risks and credit risk. Without limited to the general nature of the aforementioned, and for more information, reference is made to the section entitled Risk Factors in Énergir’s 2009 Management’s Discussion and Analysis. Management assumes no obligation to update or revise them to reflect new events or circumstances, except as required pursuant to applicable securities laws. Readers are cautioned not to place undue reliance on these forward looking statements. (Up to date as of 2010-01-12) 

Governing Law 

This Site is monitored and operated by Site Owner in Montreal , Quebec , Canada and these terms and conditions are governed by the laws of the Province of Quebec and the applicable laws of Canada , without reference to the principles of conflicts of law. You agree to be bound by these laws and to refer to the courts of the Province of Quebec with respect to the interpretation or application of these terms and conditions. 

Changes to Terms 

Site Owner may modify, alter or otherwise update the terms applicable to this Website from time to time without notice, and you agree to be bound by such terms as are in effect at the time at which you access the Site Owner Website. 

Jurisdiction 

This Website is operated and monitored by the Site Owner in Montreal , Quebec , Canada . Site Owner makes no representation as to the relevance or the availability of the materials posted on the Website for use in other locations. Any person who accesses the Website from other locations does so of his/her own initiative and shall comply with any applicable local laws. 

Protection of personal information 

The Policy at a glance 

Does this policy apply to you? 

If you are a customer (individual), an Énergir employee, if you browse the Énergir or gas technology school websites or Énergir’s applications (collectively “Énergir’s Websites”) or if you are a natural person (individual) who does business with Énergir (such as a supplier or consultant), this Policy applies to you. 

Types of personal information we collect: 

Mainly: 

• Information on your identity (last name, first name, marital status) 

• Contact information (physical and electronic address, telephone number) 

• Professional information (resume, employment status, employer name, references, etc.) 

• Billing information for our services and financial information 

• Information needed to meet our legal obligations (as an employer or to operate our business) 

• Information needed to provide our services and conduct our business in (installed natural gas equipment, gas consumption profile, etc.) 

• Information required to operate our gas network (safety, metering devices, etc.) 

• Information related to recruitment and market analysis 

• Information related to marketing and communication preferences 

• Information on the use of Énergir’s Websites (IP addresses, logs, cookies, etc.) 

• Any other personal information provided 

Why we collect it 

Mainly to : 

• Provide you with our usual services, administer them and conduct our business 

• Communicate with you 

• Track relationships with our clients, analyze markets and promote our services 

• Answer your questions 

• Understand and improve your experience as a client or applicant to ensure that it is positive for you; 

• Make Énergir’s Websites easier to use and make sure their content is relevant 

• Provide information and content that is useful to you 

• Recruit new talent and manage our staff (testing, pension forecasting analysis, etc.) 

• Complete applications for private education teaching licences and hiring dispensations 

• Deliver our training courses (use of our suppliers’ training sites, etc.) 

Who handles your personal information 

• Our employees and our partners to install your equipment 

• Service providers including but not limited to: 
  - Survey firms 
  - Technology infrastructure companies: SAP, Oracle, Salesforce, SuccessFinder, Genesys 
  - Analytical services providers: SurveyMonkey 
  - Communications companies 
  - Consultants like Mintz, Microsoft 

How we protect your personal information 

We protect your personal information by technological, physical and administrative means. 

You have the right to 

• Request access to the personal information we hold about you 

• Request changes to your personal information if it is inaccurate, incomplete, confusing or is not legally authorized to be collected, disclosed or stored (However, if the information is necessary to provide the requested service, we will not be able to provide that service.) 

• Complain about how we handle your personal information. 

• Request that we stop disseminating your personal information or de-index any hyperlinks connected to your name that provides access to your personal information if this causes you harm or contravenes the law (right to de-indexing) 

• Request that Énergir provide you (or any other company you have specified) with computerized personal information about you in a commonly used digital format (right to portability)emander d’accéder aux renseignements personnels que nous détenons sur vous; 

How to exercise your rights 

You can communicate with us at the following address. I If it is a complaint about the processing of your personal information by Énergir, in addition to being able to communicate with us, you can contact the appropriate authority (Québec’s Commission d’accès à l’information and, if applicable, the Office of the Privacy Commissioner of Canada). 

Cookies 

• We use cookies. 

• Our service providers also use cookies (which they control). 

• You may enable or disable cookies that are not strictly necessary for the proper operation of Énergir’s Websites. 

Governance measures we have put in place 

We have appointed a privacy officer and set up a privacy program to ensure that your personal information is properly protected. 

If you have any questions or concerns about how Énergir or the gas technology school protects your personal information, 
please email Énergir’s privacy officer 

[email protected] 

Privacy Policy 

Read our Privacy Policy to learn more about how Énergir handles your personal information. 

01. Does the Policy apply to you? 

If you are a customer (individual), an employee of Énergir, or a person browsing Énergir’s or the l’École de technologie gazière’s websites or Énergir’s applications, or if you are a natural person (individual) who has dealings with Énergir (for example, as a supplier or consultant), this Policy applies to you. 

02. Subject of this Policy 

(“Énergir” or “we”) is a diversified company in the energy sector. 

As such, whether it is to run our business, supply you with energy, provide you with our services and programs (energy efficiency program, etc.) or meet our legal obligations, we collect, use and disclose personal information on a daily basis. At each of these stages, respect for your personal information is important to us and we are concerned about how it is treated. We take confidentiality seriously and it is an essential part of our relationship. 
 
This Policy sets out our commitments regarding the handling of your personal information. Its purpose is to: 

• Help you understand our practices regarding the collection (what information we collect), use, disclosure, protection, retention and destruction of personal information. 

• Explain how and for what purposes we collect, use and disclose your personal information as a service provider or employer 

• Explain how you can assert your privacy rights (including how you can access, update or correct your personal information) 

By providing us with the requested personal information (via our website www.energir.com, our customer space, career space, supplier space, the École de technologie gazière website, by email, in person, by telephone or any other means that we make available to you) and, provided that we have notified you in advance of the purposes for which it will be used, in accordance with applicable law, you: 

• Agree that we can use or disclose it for those purposes 

• Agree that it will be treated in accordance with this Policy 

We may also, in certain cases, obtain express consent from you for the use or disclosure of your personal information. For more details, refer to the question “When and how do we obtain your consent.” 
Unless we notify you otherwise, we are “responsible for handling” your personal information; in other words, it is Énergir, alone or jointly, who determines how and for what purposes your personal information will be used or is likely to be used. 

03. What is personal information? 

Personal information is information that concerns you as an individual and that, directly or indirectly, allows you to be identified. 

04. What personal information does this Policy apply to? 

This Policy applies to personal information we collect, regardless of how (for example, in person, by our representatives, by telephone or through our website www.energir.com, the website of our gas technology school, through our online portals such as our customer space or supplier space or our mobile apps) (collectively, “Énergir’s Websites”). 

This Policy does not apply to third party websites that may be accessed by clicking on links on Énergir’s Websites, and we are not responsible for such third party websites. If you follow a link to a third-party website, it will have its own privacy policies, which you should review before submitting your personal information. 

05. What governance measures do we have in place to protect your personal information? 

We have a privacy policy in place to protect the personal information we collect and hold in accordance with applicable privacy laws. For example, this policy sets out the rules Énergir must follow for each of the applicable personal information principles (including the principles of accountability, determining the purpose of collection, limiting collection, consent, transparency, etc.) and to enable the individuals concerned to assert their privacy rights (including their right to access or correct their personal information, withdraw consent, and make a complaint). It also establishes Énergir’s roles and responsibilities with respect to personal information. 

To follow up on this policy, we have adopted the following guidelines and procedures: 

06. What personal information do we collect? 

We may collect different types of personal information in the course of our activities and the operation of our business. We only collect this information if we have a serious and legitimate interest in doing so. 

We collect only the information we need for the purposes we have previously determined. 

Learn more 

What types of personal information do we collect? 

We have grouped the personal information we collect into categories presented in the table below. Each of these categories contains examples. We collect only personal information that is necessary. 

Please note that if you provide us with personal information about others (such as your family members), you must ensure that you have duly notified them that you are giving us their information and that you have obtained their consent to such disclosure of their information. 

¹ Telephone calls with some of our representatives can be recorded and monitored to ensure the quality of our services. In such a case, a message will alert you to this recording during this call. 

07. How and when do we collect your personal information? 

We primarily collect your personal information directly from you. However, we may collect information from a third party if you have consented to it or if we have the legal authority to do so. 

Your personal information is generally collected by our employees. However, we may assign this task to a third party (for example, our Énergir partners, a service provider such as a survey firm or our consultants, or a credit bureau). In such cases, we ask them to indicate to you that they are collecting your personal information on behalf of Énergir. 

Learn more 

How and when do we collect your personal information? 

We may collect your personal information through various means, including in person by our representatives, by telephone, by completed forms or surveys, or by Énergir’s Websites. The collection of your personal information by the various means mentioned may occur at various times, including: 

• As part of natural gas distribution to your home (meter readings, technicians’ visits to your home to work on your or our equipment, etc.) 

• When you contact our Customer Service Department, sales representatives or Énergir partners about installing your equipment 

• When you visit your customer space or the Énergir Websites, including via cookies 

• Through the programs you participate in (such as energy efficiency program and subsidies for dual-energy) 

• When you take training sessions on topics such as natural gas and geothermal energy 

• Through surveys or when you sign up for our online communications 

• When you visit our facilities 

• When you participate in training programs such as at our gas technology school 

Do we collect personal information using technology that includes features for identifying, locating or profiling you? 

When using Énergir’s Websites, we can identify and locate you through your IP address and the use of cookies. Before collecting this information, we will inform you of the means available to activate the functions to identify, locate or perform profiling. For more information, please refer to our Cookies Policy. 

When and how do we obtain your consent to collect and use your personal information? 

As provided for by law, your consent may be presumed or expressed. 

We will have your presumed consent when you provide us with the requested personal information (via our website www.energir.com, customer space, career space, supplier space, the gas technology school website, by email, in person, by phone or by any other means that we make available to you) after we have informed you beforehand, in a transparent, simple and clear manner, of the following information: 

1. The purposes for which your personal information is collected, that is, the objective of using or disclosing the personal information requested 

2. The means by which your information is collected 

3. Your access and rectification rights provided for by law 

4. Your right to withdraw your consent to the disclosure or use of your collected information. (We will explain the consequences of refusing or withdrawing your consent.) 

5. If applicable, the name of the third party for whom the information is collected 

6. If applicable, the name of the third parties or categories of third parties to whom it is necessary to disclose the information for the purposes indicated to you, except as provided for by law 

7. If applicable, the possibility that the information may be disclosed outside Québec 

If you provide us with your personal information after receiving these explanations, in accordance with the law applicable to Énergir, you are presumed to have consented to the use and disclosure of your personal information provided to us for the purposes described above. 

However, in the following situations, we will seek your express consent (an active and positive gesture on your part, such as a check box), in writing or verbally, where provided for by law: 

• When we wish to collect personal information from a third party, except as provided for by law 

• When we wish to use your personal information for purposes other than those for which it was originally collected (and for which we already have presumed consent from you as explained above), except as provided for by law 

For more information on these exceptions, please refer to the section “How do we use your personal information?” 

• When we use technological means to identify you, locate you or profile you, such as the use of cookies 

For more information on cookies, please refer to section 14 How do we use cookies and similar technology? 

• When we wish to disclose personal information to a third party who requests access to it, except as permitted by law 

Do I have to give you my personal information? 

When we request your personal information, we indicate to you, unless it is implicit to the context, whether or not the information is necessary to perform the services requested and what are the consequences of refusing or withdrawing consent. 

For example, it is essential that you provide us with your identifying and contact information so that we can create your customer account and supply you with natural gas. However, you are completely free to participate in our surveys or sign up for our digital communications. 

08. How do we use your personal information? 

Managing our gas network 

• Providing and administering our usual services and conducting our business 

• Notifying you of meter changes or work or incidents on our gas system 

• Contacting you when we need to perform work on our equipment requiring your presence 

• Raising awareness on the security of our network 

• Maintaining the safety and reliability of our gas system and natural gas supply and accurately forecasting our customers’ natural gas demand 

Maintaining our business relationship with you 

• Managing and promoting the programs for which we are responsible (including energy efficiency and subsidy programs) 

• Contacting you 

• Answering your questions 

• Ensuring the continued effectiveness and quality of our business processes 

• Tracking customer relations (satisfaction surveys, sales statistics) and promoting our current or new services (marketing campaigns) 

• Enforcing our rights, including ensuring that we are paid, through debt collection agencies or other legal means 

• Creating your gas technology school learner record 

Offering you services that meet your expectations 

• Informing you about our programs and offers, especially those that will allow you to reduce your energy consumption and greenhouse gas emissions if you wish 

• Providing you with information and content that is useful to you 

• Knowing our customers and understanding and ensuring your customer experience is positive 

• Facilitating the use of Énergir’s Websites and ensuring that their content is relevant and presented in the most efficient manner for you and your devices (office, mobile or other) 

Gathering statistics 

• Gathering statistics and performing analyses to get to know our customers better, improve customer satisfaction and service quality and design new offers and services 

Meeting our legal and regulatory obligations 

Recruiting and managing our personnel 

• Recruiting new talent, processing your applications for the positions we offer (applicant assessment, background checks (previous employment, credit score, etc.) 

• Managing our staff 

However, we may wish to use your personal information for purposes other than those listed above. In such cases, we will inform you of the new purpose and seek your prior consent. For more information on consent, you can refer to “Learn more: When do we obtain your consent to collect and use your personal information?” 

Notwithstanding the above, it is important for you to know that the law allows us to use your personal information without your consent in certain situations, including when it is used: 

• There is a relevant and direct link to the purpose for which consent was collected 

• Is clearly to your benefit 

• Is required for the prevention and detection of fraud or for the assessment and enhancement of security and protection measures 

• Is required for supplying or delivering natural gas or a service you have requested 

So, for example, we could use your gas consumption to determine whether you are eligible for a program that would allow you to save money, because that’s obviously to your benefit. 

Learn more 

What steps do we take to ensure that your personal information is accurate, complete and up-to-date before using it? 

When we use your personal information, we make sure we use your most recent information based on the information you have provided to us. 
You have an important role to play in ensuring that your information is accurate and up-to-date. To that end, we have provided ways for you to update or correct your personal information. 
 
To update your information as a: 

• customer, contact our Customer Service Department or consult your customer space 

• job applicant, go to our job posting platform or contact our talent acquisition advisor responsible for your application file. 

• employee, go to the HR Portal or contact the Human Resources Service Centre. 

• learner at our gas technology school, contact the school’s customer service department. 

If you believe that we are using personal information about you that is inaccurate, incomplete or ambiguous (i.e., subject to multiple interpretations), you may exercise your rights described under “What rights do you have over your personal information? 

09. Who has access to your personal information and who do we share it with? 

Only our employees who need access to your information to perform their duties have access to it. 

However, we may also need to entrust your personal information to third parties so they can perform certain tasks or functions for us. We also share your personal information with third parties when you request us or consent to do so. 

However, there may be instances where, by law, we may disclose your personal information to third parties without your consent, as mentioned under “Learn more: When and how do we obtain your consent to collect and use your personal information?” 

When we entrust your personal information to service providers so that they can perform the services provided, we ensure that written contracts with them clearly state our requirements as to the measures they must take to protect your information as we would ourselves. Among other things, we ensure that our suppliers use your personal information only to provide the services we have retained. 

Learn more 

Communicating with our service providers 

As part of our business, we sometimes have to entrust your personal information to third parties to perform certain tasks or functions for us. As a result, we may legally disclose your personal information to third parties without your consent, for example: 

• Service providers that process the personal information on our behalf, including for application development, Internet sites, data hosting including cloud services, maintenance and other services 

• Information technology service and product providers 

• Service providers for the management of Énergir’s employee and retiree benefits (pension, group insurance) or personnel management (recruitment, career development); 

• to payment service providers 

• Collection service providers and credit bureaus 

• Our external legal advisors 

• Our partners Énergir that install your equipment 

• Our training services providers 

These third parties could therefore have access to your personal information or process it as part of the services they deliver. We limit the information we provide to these service providers or third parties only to the information that is necessary to enable them to perform their services, and the contracts we have with those service providers require them to keep that information confidential. 

Other legally authorized communications 

We may disclose, in accordance with the law, your personal information without your consent to certain bodies, including: 

• Regulatory authorities, government departments and agencies that request it from us by virtue of powers granted to them by law or when this information is necessary for the enforcement of a law 

• Police services if such information is necessary for an investigation or the subject of a search warrant or production order 

• A court that orders us to do so 

More concretely, we may disclose your personal information if we are required to do so by law or believe in good faith that such disclosure is necessary to comply with applicable law in response to a court order or a government search warrant, or otherwise to cooperate with such government authorities and law enforcement agencies. 

Do we share personal information outside the province of Québec? 

Yes, particularly to our hosting service providers. However, before doing so, we ensure that your personal information is protected as it is here in Quebec. Government departments and agencies in these countries (as may be the case in Quebec) may access your information in accordance with their local laws. 

10. How long do we keep personal information? 

We retain your personal information for as long as we fulfill the purposes for which we collected it. Then we keep them for the extra period of time under the conservation rules that we have adopted. This additional time is provided for in accordance with certain legislative or regulatory requirements or to produce this information as evidence in the event that we are party to a claim or suit. 

Please contact us for more information on how long we keep your personal information. See “How to contact us? 

11. Where do we keep personal information? 

We may store and process your personal information at our various facilities in Quebec and in countries where we engage third-party service providers (for example, elsewhere in Canada or the United States). So, you accept the transfer of information to places other than Quebec, where privacy rules may be different from those in Quebec. When information is located outside Quebec, it is subject to the laws of the country in which it is located, and may be disclosed to governments, to the courts or law enforcement or regulatory agencies of the country in question in accordance with their laws. 

However, this Policy governs our practices regarding your personal information at all times. 

12. What security measures do we take to protect your personal information? 

Because your trust is important to us, we implement generally recognized and accepted security standards to protect your personal information throughout the period that we are responsible for it (from collection to destruction). 

When we decide on the measures to be applied, we ensure that they are reasonable in light of factors such as the sensitivity of the personal information in question, how it is used, its quantity and the medium on which it is kept. 

The security measures we take against accidental loss, modification, disclosure or unauthorized access, misuse, accidental or unlawful destruction, or any other form of illegal handling of personal information in our possession fall into three categories : 

• Technological security measures (such as the use of VPN, firewalls, logging of Énergir employees’ actions affecting your personal information, staff access to the information on a need-to-know basis only) 

• Physical security measures (such as access cards to our facilities, cameras, locked premises and storage areas) 

• Organizational security measures (e.g., authentication procedures when communicating with us or when using our online portals such as your customer space, cyber and privacy training and awareness, internal policies on governance, information security and responding to privacy breaches, and security incident detection and management procedures that may affect your personal information) 

We periodically review these security measures to ensure that they are properly enforced and still fully effective and appropriate, given the evolution of our systems and available technologies. 

However, it is important to note that no method of transmission over the Internet or any means of electronic storage is 100% secure. We cannot therefore ensure or guarantee the absolute security of your personal information that you provide to us. and you do so at your own risk. We also cannot guarantee that such information will not be accessed, obtained, disclosed, altered or destroyed as a result of a breach of our physical, technical or administrative safeguards. 

Learn more 

Do you have a role to play in protection your personal information? 

Of course! 

Choosing a strong password to manage your access to the secure areas we provide (for example, your customer space) is an essential step in preventing intrusions into your account. The same applies to ensuring that your password is known only to you. 

What is a strong password? It is a password that is complex enough that a malicious person cannot guess it from information on social networks or online (such as your name, your children’s names, date of birth, etc.). 

Thus, we recommend that you create a password with a minimum of 8 characters consisting of lower case and upper case letters and at least one number and with no reference to yourself (do not use your name, date of birth, etc.). You should also change it regularly and make sure it differs from the passwords you use from third parties. 

What do you do if you believe that your personal information we hold has been compromised? 

Please contact us if you have reason to believe that your personal information has been compromised. See “How to Contact Us? 

13. What rights do you have over your personal information? 

In certain circumstances and in accordance with applicable privacy laws, you have the following rights: 

Access to your personal information - the right to ask Énergir to confirm whether it has any personal information about you and to provide you with a copy of that information. At your request, computerized personal information will be provided to you in the form of a written and intelligible transcript. 

In the case of an access request, we will require that you identify yourself to ensure that the request is indeed from you. You may also be charged a reasonable fee for the transcription, copying or transmission of this information. 

Rectification – You have the right to require correction of (1) any personal information that we hold that is inaccurate, incomplete or ambiguous (i.e., subject to multiple interpretations), or (2) any information that is not legally authorized for collection, disclosure or retention. In the case of a request for rectification, we will require that you identify yourself to ensure that the request is indeed from you. 

Withdrawal of consent: Once we have obtained your consent to the handling of your personal information, you have the right to withdraw your consent to the disclosure or use of your personal information collected. However, we may have the right to continue to process information under the law. 

Complaint: You have the right to file a complaint with the Commission d’accès à l’information du Québec, or other competent privacy supervisory authority, regarding the application of a legislative provision respecting the access or correction of personal information. 

Decision based exclusively on automated processing: If we need to make such a decision, we will let you know, at the latest when we inform you. We will also inform you of: 

1) the personal information used to make the decision 

2) the reasons, as well as the main factors and criteria that led to the decision 

3) your right to have the personal information used to make the decision corrected 

Automated decisions - You have the right to challenge any automated decision when such a decision has significant legal or similar impact, and the right to request that it be reconsidered. 

Right to de-index: You have the right to request Énergir to stop disseminating your personal information or to de-index any hyperlinks attached to your name that provide access to your personal information if doing so causes you harm or contravenes the law. 

Please contact us to exercise any of these rights. See the section “How to Contact Us? 

14. How do we use cookies and similar technologies? 

For detailed information about the cookies we use, please refer to our Cookies Policy, which is part of this Privacy Policy. 

15. How to contact us? 

To ask questions or make comments about this Policy or about personal information, personal information collected from you, the categories of people who have access to that information at Énergir, the length of time your information is retained, how to exercise your rights, file a complaint or obtain information about our policies and practices regarding our service providers outside Canada, please contact our privacy officer in one of two ways: 

• By email at [email protected] 

• By regular mail at the following address: 
   
  Privacy Officer 
  Executive Director Legal Affairs 
  Énergir 
  1717 rue du Havre 
  Montréal, QC   H2K 2X3 

16. Changes to this policy 

We reserve the right, at our sole discretion, to amend this policy at any time, in whole or in part, in accordance with applicable privacy regulations. 

These changes will come into effect as of the publication of the new policy or as of a specified future date. This publication will serve as notification of the changes to you. We encourage you to visit this page regularly to review the changes and stay informed about the handling of your personal information. 

Your use of Énergir’s Websites once these amendments come into force will constitute recognition and acceptance of the new policy. If you are not satisfied with the new policy, please discontinue all use of these sites. 

17. Effective date 

This policy came into effect on September 2023.