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Helping disadvantaged clients

  • Residential
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In Quebec, it is estimated that one in eight households is experiencingenergy poverty. It’s the result of a combination of factors: low income, high energy prices and poorly insulated housing. It’s the result of a combination of factors: low income, high energy prices and poorly insulated housing.

Get a boost to save on energy costs

Énergir is sensitive to the reality of low-income households and offers two programs specifically designed to help people experiencing energy poverty:

  • The Supplement for Low-Income Households, $220 in financial assistance in addition to the $100 grant for the purchase of a smart thermostat1.
  • The Social Support Help Program (SSHP), which supports low-income households with payment challenges by providing accommodations adapted to their financial capacity so they can continue receiving Énergir services.

  • 10 %

    If a household spends 10% or more of its income on utilities, it is experiencing energy poverty. In Quebec, depending on the indicator used, between 9% and 16% of households are in this situation3.

Potential additional support for low-income tenants

Énergir also provides additional financial assistance to low-income households living in rental buildings owned by a private landlord, a non-profit organization or a housing cooperative. If the owner applies for a grant under one of the following energy-efficiency programs2, 60% of the additional assistance is distributed among the low-income households living in the building (if the grant is approved):

Example: The owner of a building with six units, three of which are occupied by low-income households, purchases a condensing unit heater for the building. He is entitled to a $2,900 grant for the purchase and installation of the unit heater, as well as the increased amount under the LIH program.

The Supplement for Low-Income Households is calculated as follows:

What is a low-income household?

To be considered a low-income household, family income must be equal to or less than the amount shown in the table.

Grants

Énergir provides grants1 to combat energy poverty. There are other financial assistance programs for low-income households experiencing energy poverty in Quebec. Learn more!

Take action

Your action plan for getting the smart thermostat grant

To benefit from the SSHP program

If you’re having trouble making a payment, contact Énergir Customer Service at 1-800-563-1516 or [email protected].

If you’re a low-income tenant

Talk to your landlord about the Supplement – Low-Income Households – Business component. You may receive additional financial support if they apply for an eligible grant.

Legal notices
  1. Certain conditions apply. Grants subject to change without notice. Check the grant’s webpage for eligibility criteria. 
  2. Prorated according to the number of low-income households relative to the total number of households in the building. For example, if two low-income households live in a ten-unit building, the basic financial assistance would be increased by 20%. 
  3. Fonds de recherche du Québec, “Prévenir et réduire la précarité énergétique : un enjeu de logement, de santé et d’équité pour la transition énergétique au Québec,” project summary: https://frq.gouv.qc.ca/projet/prevenir-et-reduire-la-precarite-energetique-un-enjeu-de-housing-de-sante-et-dequite-pour-la-transition-energetique-au-Quebec/#resume-du-projet (opens in new tab)
  4. To be eligible, you must be a low-income owner of a single family home or condo.

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